Frequently Asked Questions

All animals arriving to the clinic should either be on leash or in a carrier. The clinic is full of different smells and animals, and although your animal might be used to their normal environment at home, we do not know how they or other animals may react when in this new setting. In order to keep everyone safe we ask that all animals be either leashed or in a carrier when entering the clinic.

If the pet has a collar on please try and contact the number on their tag. We can also look up the owners' information and contact them if the pet has a rabies tag from HVS. If no collar or tag is found, we can scan them for a microchip to try and help find their home. We cannot take in an animal to hold until the owner is found.

Please give us a call! We are happy to book you an appointment at the earliest convenience. We try to see all emergencies, however, if we are overbooked, we can direct you to the nearest clinic.

We are happy to have you! Give us a call to get your file set up even before you need an appointment. We will then get records transferred from your previous clinic. This will allow us to know what has been done previously and any history or physical exam findings that were noted. This is very important for us in order to make informed decisions.

A VCPR is a veterinarian-client-patient relationship. This is a relationship that is developed between the parties through discussions, consultations and examinations in order to ensure that appropriate medicine is being practised. Without this relationship, we cannot legally provide your pet with medical care or prescription medication. A VCPR is expired if it has been over a year since we examined your pet.

Payment is expected when services are rendered. For procedures over and above a general health exam, we provide our clients with a pricing quote for the treatment before the procedure is performed. If there are financial concerns, please let your client care team know prior to your examination/consultation.

In order to focus on our patients’ needs, customer service, and minimizing costs, we do not do delayed billing, or offer payment plans.

We accept debit cards, credit cards (Visa, Mastercard), and cash. If you are unable to pay for your pet's medical care we suggest looking into PetCard Financing. You can apply online at www.petcard.ca, or call (888) 689-9876 for more information.

No, but it might look like we are because Facebook has automatically created a page for us but it is unclaimed and not monitored.

We want to keep the medical needs of pets at the forefront of our practice and do not want to detract from that by wasting resources and staff time on monitoring social media.